Right of withdrawal (only applicable to consumers)
The customer has a 14 days’ right of withdrawal when purchasing products from kitaa.com The withdrawal period is calculated from the day, on which the customer has received the products. In order to use the right of withdrawal, the customer must give notice to us within 14 days from receipt of the products for which the customer wishes to use the right of withdrawal. Such notice shall be sent to firstname.lastname@example.org. The notice shall clearly state that the customer wishes to use its right of withdrawal. The customer may use the withdrawal form, but it is no requirement.
The customer may also use the right of withdrawal by not receiving the products or not collecting it with tusass.gl Return Prior to the time when the right of withdrawal expires, the costumer shall return the relevant products to us. It is sufficient, if the customer has handed over the products to the carrier prior to the expiry. If the customer wishes to document that the right of withdrawal has been used timely, we recommend that the customer keeps the receipt for handing over the products to the carrier. The customer shall bear all costs related to return of the product.
The product shall be packaged securely and in the original jewel case and package and be returned to: Kitaa – Gemstones of Greenland Nukappiakuluk 1C, 1. floor Post box 821 3905 Nuussuaq Greenland We do not accept packages sent cash on delivery (COD).
The customer may also use its right of withdrawal by returning the products personally at the above address. The condition of the products upon return If the products have been used beyond what is necessary to ascertain the size and quality of thereof, we reserve the right in our own discretion to reduce the repayment, in whole or in part.
Repayment If the customer uses its right of withdrawal, the customer will receive an amount, corresponding to the amount paid to us. In case of a reduction of the value, which the customer is liable for, such reduction will be deducted. If the customer uses its right of withdrawal, we will refund all payments received from the customer, excluding costs of deliveries outside Greenland, without undue delay, and in any event no later than 14 days from the date on which we have received notice of your decision to withdraw from the agreement.
We will make the reimbursement to the same means of payment, which you used for the original transaction, unless you have expressly agreed to something else. We may withhold reimbursement, until we have received the goods, unless you provide us with documentation of having returned the products.